FAQ

💳 What payment methods do you accept?

We currently offer prepaid orders only. Secure payments can be made via Visa, Mastercard, Apple Pay, and local UAE debit cards.

 

🚚 Do you offer delivery across the UAE?

Yes! We deliver across all Emirates. Enjoy fast and reliable shipping, with most orders arriving within 2–3 working days.

 

📦 Is shipping free?

Yes, shipping is free on all orders over AED 99. For orders below AED 99, a small delivery fee may apply.

 

⏱️ How long will my order take to arrive?

Orders are typically delivered within 2–3 working days. During peak sales or promotions, delivery may take up to 5 days.

 

📲 Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

 

🔄 Can I return or exchange a product?

Due to the nature of cosmetics, returns or exchanges are only accepted if the product is damaged or incorrect upon delivery. Please report any issues within 24 hours of receiving your order.

 

🧴 Are your products original and safe?

Absolutely. We manufacture all our products under strict quality standards, ensuring they are dermatologically tested, cruelty-free, and 100% original.

 

🛍️ Do you have any physical stores in the UAE?

Currently, we operate exclusively online to offer premium quality at the best prices. Stay tuned for future pop-ups and in-store experiences.

 

📧 Need help with your order?

We’re here to help! Reach out via WhatsApp or email us at connect@colorstudiopro.com for quick assistance.